DuitNow QR.
One QR. Multiple Payment Options.
DuitNow QR is Malaysia's National QR Standard, established by PayNet under Bank Negara Malaysia's Interoperable Credit Transfer Framework.
Through one interoperable QR code, merchants can accept payments from participating banks and e-wallets.
Scan to Pay
One QR. More ways to pay.
DuitNow QR for Your Business.
One QR code is all you need to accept payments from participating banks and e-wallets. Explore the frequently asked questions below to learn how DuitNow QR works for your business.
Business FAQs
Everything you need to know about DuitNow QR
How to accept DuitNow QR from customers?
Refer to the Gkash DuitNow QR business page for the user guide on accepting DuitNow QR payments.
How does DuitNow QR differ from existing QR payment options?
DuitNow QR allows interoperability between all participating banks and e-wallets.
How will DuitNow QR benefit my business?
Businesses enjoy lower costs, consolidated statements for easier reconciliation, and no longer need to display multiple QR codes at payment counters.
Is there a fee to offer DuitNow QR?
Acquirers may offer different fee structures. For more information, please contact your acquirer.
When will I receive my payments?
Transaction Day + 2 Business Days (excluding weekends and public holidays).
Payments will be processed within the next 48 hours, subject to your bank's processing time.
Please refer to your settlement report to reconcile your orders against your bank statement.
Will I be notified once a payment has been made?
Yes. Payment notifications are available, subject to the applicable service and notification setup.
How do I obtain DuitNow QR for my business?
You can register online or email merchantsupport@gkash.com for assistance.
Pay with DuitNow QR
DuitNow QR makes it easy to pay using participating banking apps and e-wallets. Simply open your preferred app, scan the DuitNow QR code and follow the instructions to complete your payment.
- Use participating banking apps and e-wallets.
- Scan one DuitNow QR code with your preferred supported app.
- Confirm payment securely within your banking or e-wallet app.
Discover DuitNow QR
See how DuitNow QR connects participating banks and e-wallets through one interoperable QR code, making everyday payments more convenient.
Frequently Asked Questions
Find answers to common questions about using DuitNow QR, payment disputes and refunds.
General FAQs
About DuitNow QR and how to use it
What is DuitNow QR?
DuitNow QR is Malaysia's National QR Standard, established by PayNet under Bank Negara Malaysia's Interoperable Credit Transfer Framework (ICTF).
How does DuitNow QR differ from other QR payment options?
DuitNow QR enables interoperability between participating banks and e-wallets, allowing customers to use different supported apps with the same DuitNow QR code.
How does DuitNow QR benefit consumers?
Consumers can pay using participating banking or e-wallet apps. Merchants only need to display one DuitNow QR code, reducing confusion at the payment counter.
Is DuitNow QR free for consumers?
Yes. DuitNow QR is free for consumers.
Where can I find a DuitNow QR code?
DuitNow QR codes are typically displayed at participating merchants' payment counters.
Do I need to register to use DuitNow QR?
No separate DuitNow QR registration is required. You only need a participating bank's mobile banking app or a supported e-wallet app to scan and pay.
Is there a payment limit for DuitNow QR?
The existing Gkash customer FAQ states a consumer limit of up to RM50,000 per transaction and a business limit of up to RM10,000,000 per transaction at banks.
Actual limits depend on your bank or e-wallet provider. E-money providers may have lower limits.
Disputes & Refunds
Payment issues, claims and refund support
How do I dispute a payment or request a refund?
Contact the merchant first to raise the issue. If you cannot reach a satisfactory resolution, contact your bank or e-wallet provider through its available customer support channels to submit a dispute or refund request.
Do I need to contact the merchant again after filing a dispute?
No. Once you have raised your claim with your bank or e-wallet provider, it will serve as your main point of contact until the claim is resolved.
Is there a time limit to submit a dispute or refund request?
The existing Gkash customer FAQ recommends contacting your bank or e-wallet provider within 60 calendar days from the DuitNow QR payment date.
What information do I need to provide for a dispute?
Your bank or e-wallet provider may request:
- Payment date, time and amount
- Transaction receipt or reference number
- Merchant name and location
- Reason for the dispute or refund request
- Other supporting information where required
What happens after I submit a dispute?
According to the existing customer FAQ, you should receive an acknowledgement within one business day.
Your bank or e-wallet provider will also advise you of the expected resolution timeframe and the escalation process.
How long does it take to resolve a dispute?
The existing customer FAQ indicates a general resolution period of 14 calendar days from the DuitNow QR payment date, depending on the investigation.
If more time is needed, your bank or e-wallet provider should inform you of the next steps.
Where will my refund be credited?
Generally, successful refunds are credited back to the original account used for the DuitNow QR payment, provided that the account remains valid and active.
Can I receive a partial refund?
Yes. A partial refund may occur when only part of the disputed amount can be recovered, such as when returning one item from a purchase containing multiple items.
Payment limits and dispute handling times may vary by participating bank or e-wallet provider. Please refer to your provider for applicable terms.
Ready to Grow
Your Business?
Whether you're launching a new business or scaling an established one, Gkash is here to help you accept payments with confidence.
All in One
Gkash Business App is a unified payment acceptance application supporting most major card schemes and e-wallets.
Minimum Documents Required
Merchants are required to provide only the essential documents, making the onboarding process simple and hassle-free.
Fast Approval
Application status can be informed as early as 3 working days upon submission of complete documentation.
Fast Settlement
Settlement is processed within T+2 business days to your company's bank account.