Privacy Policy

The registration process in respect of the setting up of an account for the use of the Services requires the processing of the following information, as applicable:
(a) full name (as per NRIC for individual and as per company certificate for companies);
(b) NRIC number or company registration number;
(c) correspondence address;
(d) business address;
(e) nature of business;
(f) occupation and place of work;
(g) contact number and email address;
(h) credit card details or details of other payment method(s);
(i) bank account details (including name of bank and bank account number);
(j) password and user name created for your account in respect of the use of the Services;
(k) your IP address, browser type, other forms of online activity identifiable by your use of the Services; and
(l) any such information as our due diligence process would require.

The purpose for which GKASH may use your Data include amongst others the following and such purposes may be carried out by any means or methods as GKASH may deem fit, subject to the laws of the relevant jurisdictions:
(a) for the registration and opening of an account with GKASH for purposes of the Services;
(b) facilitating, dealing with, administering, managing and/or maintaining the provision of the Services to you;
(c) processing your payment request;
(d) receiving payment made into your account with GKASH, if applicable;
(e) as applicable, with your authority, to hold onto the amount credited into your business account with GKASH until you instruct us to release such amount into your nominated bank account;
(f) release of your money from your business account with GKASH into your nominated bank account;
(g) effecting the transmission of electronic funds from your eWallet with GKASH to the respective recipients of the electronic funds;
(h) receiving of payment of electronic funds made in your favour;
(i) responding, addressing or attending to your queries and/or requests and to take actions related to such queries and/or requests;
(j) topping up of your eWallet with GKASH;
(k) verifying the authenticity of your identity with a third party data holder or authorised verification body;
(l) in the case of any refunds, chargeback or investigation into the veracity of a payment made into your GKASH business account;
(m) carrying out rectification works on your GKASH eWallet and/or business account (when required);
(n) completing any transactions requested by you or carried out in your favour on any of the Platforms using your GKASH eWallet and/or business account;
(o) meeting any billing requirements and service charges;
(p) complying to any requirements or obligations of the laws of the relevant jurisdictions;
(q) adhering to any rulings, guidelines and orders imposed by Bank Negara Malaysia or any other regulatory body;
(r) subject to your consent given at the time of registration or at any time thereafter, provide any updates, promotions, or any activities or information in relation to the Services and/or GKASH, or through any of our appointed third party agencies, by way of text messages, phone calls, electronic mails, social media and/or any other appropriate channels of communication;
(s) carrying out any due diligence, background checks, or any other monitoring or scrutinising activities in accordance with relevant legal requirements or for purposes of risk management as may be required by the relevant laws;
(t) analysing customers feedback to identify user behaviours and customers’ profiling to improve and enhance our level and standard of services to you;
(u) sharing of your Data for purposes of seeking legal and/or financial advice and/or for purposes of commencing legal action (including for purposes of preparing such legal documentation);
(v) sharing of any of your Data with a third party business partner or service provider for purposes of a potential joint development of services or products;
(w) to detect and subsequently report to the relevant authority, a suspicious activity (such as activities which are fraudulent, illegal or prohibited) or to undertake any of our other reporting obligations imposed on GKASH as an electronic money issuer;
(x) to evaluate the functionality of our Services or any of its Platforms and to carry out upgrading works;
(y) for our storage, hosting back-up (whether for disaster recovery or otherwise) of your Data, whether within or outside of Malaysia; and/or
(z) other purposes required to maintain, administer and better manage provision of the Services to you.