DuitNow QR

An interoperable QR standard that allows Malaysians to make payments and receive funds from any participating Bank and eWallet with just one QR code.

Where to DuitNow QR
Available Banks and eWallets

Frequently Asked Questions

DuitNow QR is Malaysia’s National QR Standard established by PayNet under the Bank Negara Malaysia’s Interoperable Credit Transfer Framework (ICTF).

DuitNow QR allows interoperability between all participating Banks and e-Wallets.

Through DuitNow QR, consumers can make payment from any participating Banks or e-Wallets mobile apps. Merchants would only need to display one QR Code, thus lessening confusion amongst consumers.

It is absolutely FREE for consumers.

The DuitNow QR will be displayed at merchant’s payment counters.

No registration is required. All you need to have is a participating Bank’s Mobile Banking app or e-Wallet app to scan the DuitNow QR to pay.

Consumer may pay up to RM 50,000 per transaction. Businesses may pay up to RM 10,000,000 per transaction at banks. The limit vary depending on your bank. eMoney providers will have lower limits.

Dispute or Request for Refund

You may contact Merchant to initiate a dispute. If you are unable to reach a satisfactory resolution with the Merchant, you may contact your Bank or eWallet via any available channels provided by your Bank or eWallet either verbally or in writing, via Customer Careline, email etc. to raise a dispute or request for a refund.

No, your bank or eWallet will be the single point of contact of your claim until it is resolved to your satisfaction.

For your Bank or eWallet to effectively investigate and resolve your claim, you are recommended to contact your Bank or eWallet within sixty (60) calendar days from the date of the DuitNow QR payment was made.

What evidence do I need to provide to my Bank or eWallet when I dispute or request for a refund?

Generally, you are required to provide details of the DuitNow QR payment made such as date, time, amount and receipt or reference number of the payment. Additionally, you may also be asked to provide details of the Merchant such as store name, location, reason for the dispute or request for refund and/or and any other information as deemed necessary by your Bank or eWallet to substantiate the claim.

You will receive an acknowledgement of receipt within one (1) Business Day. Your Bank or eWallet will also inform you of the resolution time frame and provide an escalation path if the issue is not resolved within the committed time.

Generally, fourteen (14) calendar days from the date of the DuitNow QR payment is allowed to resolve your claim, subject to the course of the investigation. If a longer period of time is needed, your Bank or eWallet will notify you of the next course of action.

Generally, your Bank or eWallet will return the refunded money to your existing DuitNow QR debiting account, provided the account is still valid and active.

Yes, this is due to your Bank or eWallet was only able to partially recover the disputed amount. This may happen in circumstances such as returning one damaged item from purchase of multiple items.