Frequently Ask Question - Merchant

SoftPOS by Gkash

This payment solution enables merchants to make on-the-spot contactless payment transactions with customers without relying on additional hardware. It allows approved merchants to simply download the SoftPOS by Gkash apps and use their Android mobile phone with NFC feature as a payment terminal for contactless transactions.

Step 1: Open Playstore, search for SoftPOS by Gkash

Step 2: Open SoftPOS by Gkash apps, login user credential provided to your email when registered.

Step 3: Follow this video tutorial : Click Here 

1. It support Android smartphone version 7 and above. 

2. Android must support NFC function

3. Must disable Developer Option in phone setting

*if not disable developer option, transaction will not success

  1. Attestation Failed: Please contact administrator

What to do if this error come out

Step 1: Go to phone setting

Step 2: Search for”Developer Option”

Step 3: Disable “Developer options”

Step 4: Make transaction again.

Not sure how to do it Click Here

Yes, SoftPOS by Gkash apps can be downloaded in multiple device, using same login information.

You need to find transaction history at the phone that make transaction.

Yes can, can accept Applepay and samsung pay transaction below RM250.

Gkash Terminal - ME51

Gkash MPOS ( ME51) is an all-in-one mobile payment terminal. It supports card schemes (contact & contactless) and e-wallets (QR scan & display)

Touch n’ Go eWallet, Boost eWallet, GrabPay, Maybank QRPay, WeChat Pay, Gkash eWallet, AliPay, Shopeepay & Mcash.

MasterCard, Visa and UnionPay

  1. Wifi (2.4ghz only)
  2. Wifi (2.4ghz only) and Sim (3g only)

*for wifi & sim type, additional rm50 device fees

Can, your POS system provider need to do integration to the mpos me51.

Need special cable provided by Gkash (extra RM50)

1. DNS error – check your WIFI connection

  • Reconnect to your wifi connection
  • Relogin to your account
  • If your router got firewall, make sure wifi router ALLOW our terminal to connect with wifi
  •  

2. Services Return Err:400 Expired authentication token

This error will come out when no activity or transaction at all within 7days

What need to do is do manual login step

Step 1: Enter to ME51 setting

Step 2: Choose NO 7 : User Login

Step 3: select NO 2 : Manual login

Step 4: Enter email and password, done

3.  Basic troubleshooting/reset

Step 1: Enter to ME51 setting

Step 2: Select NO 6 : System

Step 3: Selet NO 3: Initilize, Done

SmartPOS T1

Touch n’ Go eWallet, Boost eWallet, GrabPay, Maybank QRPay, WeChat Pay, Gkash eWallet, ShopeePay, Mcash e-wallet & AliPay

MasterCard, Visa and UnionPay

Yes can, can accept Applepay and samsung pay transaction below RM250.

You may contact our merchant support to request additional paper rolls receipt

Whatsapp to 01156434255.

 Android smartpos T1 can integrate with windows base POS system.

Step 1: Go to setting symbol

Step 2: Select Setup 6-digits PIN

Step 3: Enter your login password

Step 4: Set new PIN, Done