Email your application to merchantsupport@gkash.my
It takes 3 working days to approve a merchant account upon full documentation.
Basic documents : All Directors IC, SSM or any business license, Bank Statement (First Page) and Outlet/Signboard Photo.
For organisation : basic document plus registration certificate and committee organization.
Gkash deployment team will contact you and guide how to make transaction or can refer this user guide
Head to the login page https://e.gkash.my/. Key in your access email and your password.
Our integration documentation is available here or you can download it from your merchant portal (e.gkash) under the documentation tab.
You can check out the available platforms and plugins supported by Gkash here. If the required platform/plugin is not listed you can refer here and try integrating it on your own.
You will receive the API Key information from your registered email. Contact our CS at merchantsupport@gkash.my for assistance.
Merchant Discount Rate (MDR) refers to the fee that Gkash charges to merchants for using Gkash payment gateway services. The MDR will be deducted for every transaction which is processed through your settlement report.
Settlement is the process through which a merchant receives money paid by their end users for a particular product/service.
Your daily settlement report is available on the egkash portal for terminal and e-commerce every 1pm (if any).
Gkash also sends you revised settlement report daily if any. Please check your inbox, or your junk of spam folder.
You can reconcile the amounts received available in the egkash portal.
Types of Report | Frequency |
Merchant Transactions/Transfers Report | Depending on the date range selected in the Portal |
Merchant Daily/ Revised Settlement Report (MSR) | Daily |
Monthly Merchant Settlement Report | Monthly |
Monthly bank payment notifications by email | Daily |
Upon a successful transaction, you will receive a bank notification email.
Transaction Day + 2 Business Days (excluded weekend and public holidays)
Payment will be processed within the next 48 hours, subject to your bank’s processing time. Please refer to your settlement report to reconcile your orders against your bank statement.
*Depend on the package subscribed or special request for the settlement period.
Example: –
FPX, online banking: Ambank
Online banking: CIMB Bank, Maybank, OCBC Bank
Annual fees and merchant discount rate (MDR). Other charges are only applicable should you require extra services from us.
*Depend on which package subscribed.
We charge for minimum 1.80% (or a minimum of RM0.60 whichever is higher) for each successful card scheme transaction, and minimum 1% for each successful e-wallet or FPX transaction.
*Depend on which package subscribed.
Contact our merchant support
Email: mechantsupport@gkash.my
Whatsapps: 6011 5643 4255
GST is not payable on Gkash fees.
We will issue debit note or credit note and automatically charged or deduct from your settlement fund.
For over/undercharged refund, Gkash will automatically charged or deduct on settlement fund. Normally, Gkash will refund thru online transfer to the bank account registered.
There are several factors and processes involved during a refund process due to which we advise waiting. Hence, refund processing time would be taken for 3-7 working days for e-wallets and merchant.
Refunds are ideally credited to you in 3-7 working days. In case you have not received your refund, kindly contact us.
Chargeback is the return of funds to a consumer, initiated by the issuing bank of the payment mode used by a consumer to settle a debt. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer’s bank account.Chargeback is a dispute against a particular transaction raised by the cardholder (end-user), and reported to their card issuing bank.A chargeback is a provision by banks and card networks such as Visa & MasterCard to protect buyers from unauthorized or fraudulent payments. Once the cardholder files a complaint, the bank reports the same to Gkash and initiates an investigative procedure.You can refer to our documentation on Chargebacks for a better insight on why and how to avoid chargebacks.
Most of the chargeback cases come up due to miscommunication between the buyer and the seller.
Here are a few tips that you can keep in mind to avoid chargebacks.
You can open a dispute by email us at merchantsupport@gkash.my or fill the detail in our website at ‘contact us’ within
30 days of payment if:
Note:
Generally, buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received.
Where an item has not been received, please ensure you have given the seller enough time before opening a dispute.
Provide the details about the issue to help us decide on the best solution to resolve it.
You can report by email to our merchant support at merchantsupport@gkash.my
While sending an email you should include following details:
Company Name:
Company User ID:
Date of transaction:
Amount of transaction:
Type of Payment:
Description of the transaction:
If you notice a transaction that you didn’t authorize, let us know right away by email at merchantsupport@gkash.my.
Make sure that the suspicious activity you observe isn’t from a family member using your card without your knowledge, or from a recurring payment such as a monthly Subscription.
We suggest that you wait for 7-10 business days for physical goods and 1 business day for digital goods. In case you do not receive the services/goods even after the said time interval or if the items received are materially different, defective or damaged, then you should visit the merchant website and refer to the terms & conditions, shipping policy, refund policy and contact the merchant to resolve the issue.
In order to contact the merchant please visit the Merchant Website → Click on contact us tab → Call on support number or send an email to the support email address of the merchant. While sending an email you should include following details:
Date of transaction:
Amount of transaction:
Order ID shared by the merchant:
Type of Payment:
Description of the problem:
In case the merchant does not respond to your emails & phone calls within 3-5 working days then you can contact us here to mediate and amicably resolve the issue.
*Need to provide template of Refund Policy, Cancellation Policy, Terms & Condition, Privacy Agreement
This payment solution enables merchants to make on-the-spot contactless payment transactions with customers without relying on additional hardware. It allows approved merchants to simply download the SoftPOS by Gkash apps and use their Android mobile phone with NFC feature as a payment terminal for contactless transactions.
MasterCard and Visa
Step 1: Open Playstore, search for SoftPOS by Gkash
Step 2: Open SoftPOS by Gkash apps, login user credential provided to your email when registered.
Step 3: Follow this video tutorial : Click Here
1. It support Android smartphone version 7 and above.
2. Android must support NFC function
3. Must disable Developer Option in phone setting
*if not disable developer option, transaction will not success
What to do if this error come out
Step 1: Go to phone setting
Step 2: Search for”Developer Option”
Step 3: Disable “Developer options”
Step 4: Make transaction again.
Not sure how to do it Click Here
Yes, SoftPOS by Gkash apps can be downloaded in multiple device, using same login information.
You need to find transaction history at the phone that make transaction.
Yes can, can accept Applepay and samsung pay transaction below RM250.
Gkash MPOS ( ME51) is an all-in-one mobile payment terminal. It supports card schemes (contact & contactless) and e-wallets (QR scan & display)
Touch n’ Go eWallet, Boost eWallet, GrabPay, Maybank QRPay, WeChat Pay, Gkash eWallet, AliPay, Shopeepay & Mcash.
MasterCard, Visa and UnionPay
*for wifi & sim type, additional rm50 device fees
Can, your POS system provider need to do integration to the mpos me51.
Need special cable provided by Gkash (extra RM50)
1. DNS error – check your WIFI connection
2. Services Return Err:400 Expired authentication token
This error will come out when no activity or transaction at all within 7days
What need to do is do manual login step
Step 1: Enter to ME51 setting
Step 2: Choose NO 7 : User Login
Step 3: select NO 2 : Manual login
Step 4: Enter email and password, done
3. Basic troubleshooting/reset
Step 1: Enter to ME51 setting
Step 2: Select NO 6 : System
Step 3: Selet NO 3: Initilize, Done
Touch n’ Go eWallet, Boost eWallet, GrabPay, Maybank QRPay, WeChat Pay, Gkash eWallet, ShopeePay, Mcash e-wallet & AliPay
MasterCard, Visa and UnionPay
Yes can, can accept Applepay and samsung pay transaction below RM250.
You may contact our merchant support to request additional paper rolls receipt
Whatsapp to 01156434255.
Wifi and sim card.
Android smartpos T1 can integrate with windows base POS system.
Step 1: Go to setting symbol
Step 2: Select Setup 6-digits PIN
Step 3: Enter your login password
Step 4: Set new PIN, Done